Stuck? Confused? Or found a mistake on our site? Don’t stress alone, we’re right here.
Having someone to ask is everything when planning a trip. Consider this page your “help desk.”
📧 The Best Way: Send Us an Email
Email Address: help@travelchinahub.com (Yep, send it right here)
Why Email First?
- Clarity is key: You can explain in detail, and we can send screenshots and links for the most helpful reply.
- Nothing gets lost: Email creates a record. We’ll track it until your issue is resolved.
- Right person, right answer: We’ll route your question to the team expert (e.g., visa questions to Lao Zhang, food questions to Fang Jie).
Our Response Promise:
- Weekdays: We’ll reply within 24 hours (usually much faster).
- Weekends/Holidays: Within 48 hours.
- Is it a genuine emergency? Please put 【URGENT】 at the very start of your email subject. We will prioritize it.
Here’s what we’re great at helping with:
✅ Feel free to ask us about:
- Itinerary Planning: e.g., “Can you review my 3 days in Xi’an + 2 days in Chengdu plan?”
- Specific Headaches: e.g., “My passport expires in 7 months. Can I still apply for a Chinese Tourist Visa?”
- Error Reporting: e.g., “You say the Forbidden City is closed Mondays, but their site says it’s open?” (Thank you!)
- Collaborations: Serious media or partnership inquiries.
- Sharing Your Story: You had an amazing China travel experience to share.
❌ What we likely can’t help with:
- Real-Time Rescue: If you’re already lost or need immediate help on-site, please contact local staff or call the local emergency number.
- Booking Services: We cannot book hotels, flights, or visas for you (but our guides will teach you how to do it yourself).
- Official Legal Advice: We are not a government agency and cannot provide official immigration or legal statements.
Important: For Emergencies IN China
Hope you never need them, but save these lifeline numbers:
- Medical Emergency: 120
- Police: 110
- Fire: 119
- Your Embassy/Consulate in China: Look this up and save it in your phone before you travel.
We also strongly recommend downloading our Safety & Emergency Guide from the site before your trip. It has key Chinese-English phrases for critical situations.
You can also find us here:
- WeChat Official Account: Search for “TravelChinaHub” (We post last-minute reminders and local tips here).
- Instagram: @travelchinahub (For your daily dose of real-time China).
- Facebook Group: China Travel Help & Tips (A super friendly community of travelers helping each other. Our team hangs out there too).
A few final tips for you:
- Use a clear subject line: e.g., “Question: Weather & packing for Beijing and Zhangjiajie in October.”
- Give us context: e.g., “We’re a couple, first time in China, love history and culture…”
- List all your questions at once: Put related questions together so we can give you a complete answer.
Your privacy is paramount: Your email and all correspondence will be kept strictly confidential, used only to answer your query, and never shared with third parties or used for any other purpose.
Don’t worry, you’ve got this—travelers who do their research are already ahead of the game. Countless people have had amazing trips to China, and you absolutely will too. This contact page is your dedicated “support channel.”
So, don’t overthink it. Just send that email now. We’re looking forward to hearing from you and helping you plan an incredible China adventure.
All the best,
The Travel China Hub Team
China Visa Guide 2026: Everything You Need to Know Before You Go
Best Places to Visit in China 2026: The Ultimate Destinations Guide
China Travel Tips 2026: Everything You Need to Know Before You Go
China Itinerary 2026: The Best Routes for Every Trip Length
Chinese Food Guide 2026: What to Eat, Where to Eat & How to Order